Refund & Return Policy
Your Purchase is Protected
EazyPC.in — Complete Warranty, Return & Policy Guide
Dear Valued Customer,
Thank you for choosing EazyPC.in! We want you to feel 100% confident about your purchase. This document clearly explains your warranty coverage, exchange process, refund rules, and all other protections you enjoy as our customer.
1. Warranty Coverage
6-Month Warranty on ALL Refurbished & Second-Hand Laptops |
Every laptop from EazyPC.in is backed by a 6-month warranty — no hidden T&C. |
What your warranty covers:
- Hardware failures arising within 6 months of purchase
- Defects in components (motherboard, RAM, storage, display, keyboard, ports)
- All laptops inspected and tested by our team before dispatch
- Brands covered: Dell, HP, Lenovo, Apple MacBook & more
- Doorstep coverage included. We will bear the courier charges within warranty period
What is NOT Covered Under Warranty
✗ Physical / Liquid damage (cracks, broken screen, bent body)/ (water, spills, moisture)
✗ Damage due to misuse, negligence or unauthorized repairs, accidents
✗ Normal wear and tear on consumable parts
.
2. How to Raise a Warranty Claim
Claiming warranty is simple — just follow these 3 steps:
Step 1 | WhatsApp your Order Number to +91-8287234540 | |
Step 2 | Share a clear photo and video of the issue along with your message | |
Step 3 | Our team will review and respond within 24–48 hours with next steps |
Warranty WhatsApp: +91-8287234540 Please include: Order Number + Photo of the issue + Short video |
Any repair outside of warranty is chargeable at actual cost. You will have to courier the system to office at your own cost. |
3. Exchange & Replacement Policy
Exchange Window | Within 7 days of receiving the product |
Who Can Exchange? | Customers who received a wrong or defective product |
Replacement Time | 3–5 working days after exchange is approved |
Max Exchange Window | Up to 30 days from shipment receipt (defective cases) |
Process | WhatsApp us with your order number and issue details |
Steps to request an exchange:
- Contact us within 7 days via WhatsApp (+91-9310736826) with your order number
- Share clear photos or video showing the defect
- If the same model is unavailable, we will offer the best available alternative
- Replacement dispatched within 3–5 working days of approval
4. Order Cancellation Policy
Orders can be cancelled BEFORE dispatch — free of charge! |
Once the order is dispatched/shipped, cancellation is not possible. |
To cancel your order before dispatch:
- WhatsApp or call us immediately at +91-8287234540 with your order number
- Email us at info@eazypc.in with subject: ORDER CANCELLATION – [Your Order No.]
- Full refund processed to your bank account upon cancellation
- Tip: Act quickly — orders are usually dispatched within 1–2 business days
5. Refund Policy
100% Refund | Order cancelled before dispatch |
100% Refund | Product unavailable or cannot be shipped by vendor |
100% Refund | Delivery address outside service area (courier orders) |
Refund Mode | Directly to your bank account |
IMPORTANT: Unboxing Video Requirement
Always record a clear video while opening your package. For any damaged, missing, or incorrect item complaint, this video is mandatory. No complaint can be processed without it.
When is return not allowed? |
To protect us against fraud, we only process refund / return if the unit is damaged / faulty. And not if you do not like the model. For a good experience, we share the photo and video of the laptop before dispatch so that you can verify that the unit is scratch less and ask questions if any. |
6. Payment & EMI Options
We offer multiple convenient ways to pay:
EMI — Credit Card | No-cost / low-cost EMI available on major credit cards |
EMI — Bajaj Card | EMI available on Bajaj Finserv Card |
COD | Cash on Delivery available on prepayment of ₹500 |
UPI / Online | All major UPI apps, Net Banking, and Debit Cards accepted |
Break your purchase into easy monthly instalments! Ask us about EMI options on WhatsApp before placing your order.
7. Shipping & Delivery
Coverage | All across India |
Charges | FREE — Zero delivery charges on all online orders |
Timeline | 7–10 working days after order confirmation |
Updates | Tracking updates shared via WhatsApp / Email |
8. Contact & Support
Sales & Orders
+91-9310736826
WhatsApp / Call
Warranty Claims
+91-8287234540
WhatsApp: Order No. + Photo/Video
Escalations only
+91-9821575784
WhatsApp Message
Email: info@eazypc.in | Website: www.eazypc.in
We’re committed to your satisfaction! If you have any questions, reach us on WhatsApp. We’re always happy to help. |
Our office: A 90 Sector 4 Noida 201301– Shipping from here across India.
Each Laptop comes with a GST Invoice. All Prices mentioned are inclusive of GST. Pay Tax and support the nation.
GST Number: 09AAJCC5657K1Z3
Legal Name: CKLO Technology Pvt. Ltd.
Brand Name: EazyPC (Registered TradeMark)
We are listed on google: https://share.google/BkTpVFH74lokMcJVe You can check are reviews.
Below are the office photos:
