Refund and Returns Policy
Refund & Return Policy
Thank you for choosing EazyPC.in. Here's exactly how cancellations, arrival issues, exchanges, returns and refunds work. For repairs after delivery, see our Warranty Policy.
Please record an unboxing video
Record a clear, uncut video while opening your package. It is the fastest way for us to approve a complaint about a damaged, missing or incorrect item. Without it, we may need extra time and evidence to verify your claim.
See your laptop before it ships
We share photos and a video of your laptop before dispatch, so you can check its condition and ask us anything before it leaves our office. Cosmetic marks shown there or on the product page are part of the product as sold.
🧭 Which policy covers my issue?
| When | What happened | What we do | Courier paid by |
|---|---|---|---|
| Within 6 hours of ordering | You want to cancel | Full refund | Not applicable |
| Within 48 hours of delivery | Arrived damaged, dead, wrong or not as described | Repair, replace or full refund | EazyPC, both ways |
| Within 7 days of delivery | Hardware defect found in normal use | Replacement, or full refund | EazyPC, both ways, on both plans |
| Within 7 days of delivery | Change of mind | Return accepted, ₹1,000 handling charge | Included in the ₹1,000 |
| After 7 days, within your plan | Covered hardware fault | Repair under the Warranty Policy | As per your plan (EazyCare 6 Months or 30 Days) |
Order Cancellation
Orders can be cancelled free of charge within 6 hours of ordering. Once an order has been dispatched, it cannot be cancelled. A full refund is made to your bank account.
💬 Cancel on WhatsApp ✉️ Email usDamaged, Dead or Wrong Item on Arrival
If your laptop arrives damaged, dead, wrong or not as described, tell us within 48 hours of delivery. We'll repair, replace or refund it at our cost, with no handling charge.
If the outer package looks damaged on delivery, note it with the courier or photograph it before opening.
💬 Report an arrival issueDefect Exchange
If a hardware defect appears in normal use within 7 days of delivery, we'll replace the laptop.
- WhatsApp us at +91-8700870919 with your order number.
- Share clear photos or a video of the defect.
- Once approved, we arrange pickup and dispatch your replacement within 3–5 working days.
If the same model is unavailable, we'll offer a model of equal or higher specification. If you'd rather not take the replacement, we'll refund the full amount on your GST invoice.
EazyPC pays courier both ways for approved defect exchanges, whichever warranty plan you chose. Physical damage, liquid damage and the other exclusions in our Warranty Policy also apply.
💬 Request Exchange on WhatsApp↩️ Change-of-Mind Returns
You can return a laptop for reasons other than a defect within 7 days of delivery. It must be unused beyond setup, undamaged, and returned with its charger, box and accessories.
A handling charge of ₹1,000 is deducted from the refund to cover return courier, payment processing and operational costs.
After 7 days, your warranty takes over
From day 8 until your warranty ends, covered faults are repaired under our Warranty Policy. Your plan, EazyCare 6 Months or EazyCare 30 Days, is shown on your GST invoice.
💰 Refunds
| Situation | Refund |
|---|---|
| Cancelled within 6 hours | 100% |
| Product unavailable or cannot be shipped | 100% |
| Delivery address outside courier service area | 100% |
| Damaged, dead, wrong or not as described on arrival | 100% |
| Defective within 7 days, replacement declined | 100% |
| Covered fault can't be repaired and no replacement available | 100% of GST invoice price |
| Change-of-mind return within 7 days | Invoice amount minus ₹1,000 |
Refund mode: directly to your bank account, within 7 working days of approval (or of receiving the returned laptop, where a return applies).
Your legal rights: nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law.
📞 Contact Us
Office: A 90, Sector 4, Noida 201301. We ship from here across India.
Every laptop comes with a GST invoice showing its warranty plan. All prices include GST.
CKLO Technology Pvt. Ltd. · EazyPC (Registered Trademark) · GST No. 09AAJCC5657K1Z3
🎥 Recording your unboxing video
- Start recording before you cut the tape, with the shipping label visible.
- Keep it one continuous video, with no cuts or pauses.
- Show all sides of the box, then the laptop, charger and any accessories.
- Use good lighting so any damage is clearly visible.
Why? It's the fastest way for us to verify and approve a claim for damaged, missing or incorrect items.
⏱️ Cancelling your order
Orders can be cancelled free of charge within 6 hours of ordering. Once dispatched, an order cannot be cancelled.
- WhatsApp or call +91-8700870919 with your order number, or
- Email info@eazypc.in with subject ORDER CANCELLATION – [Your Order No.]
- Your full refund is made to your bank account.
💡 The ₹1,000 handling charge
The ₹1,000 handling charge applies only to change-of-mind returns made within 7 days of delivery.
It covers return courier, payment processing and operational costs.
No charge applies when the laptop is damaged, dead, wrong or defective, or when you cancel within 6 hours, the product is unavailable, or your address is outside the courier service area.
