Warranty Policy
A clear warranty on every device
Every EazyPC refurbished laptop comes with a warranty, and every term of that warranty is on this page.
We know buying a refurbished laptop takes a little trust. You can't walk into a showroom and pick a sealed box off the shelf, so you're counting on us to have done the hard work before the laptop reaches you. Every machine that leaves our office has been inspected and tested by our team.
Choose your plan
months
days
Same inspection and testing on both plans. Only the warranty length, the courier terms and the price differ.
Your plan is shown on the product page, in your cart and on your GST invoice. If no plan is shown, the 6-month warranty applies.
Our Warranty Plans at a Glance
You can choose between two warranty plans: EazyCare 6 Months or EazyCare 30 Days. Every laptop goes through the same inspection and testing whichever plan you choose.
EazyCare 6 Months
- Covers the same faults as every EazyPC plan
- EazyPC pays courier both ways: sending the laptop to us and returning it to you
- Battery and charger covered for 6 months
EazyCare 30 Days
- Covers the same faults as every EazyPC plan
- You pay to send the laptop to us. EazyPC pays to return it to you.
- Battery and charger covered for 30 days
| Plan | Warranty period | Best for | Courier charges for an approved warranty claim |
|---|---|---|---|
| EazyCare 6 Months | 6 months from the date of delivery | Buyers who want long-term peace of mind | EazyPC pays both ways Sending the laptop to us and returning it to you. |
| EazyCare 30 Days | 30 days from the date of delivery | Value-seeking, price-conscious buyers | You pay to send the laptop to us. EazyPC pays to return it to you. |
Both plans cover the same faults and follow the same claim process. The sections below apply to both plans.
Warranty Period
Your warranty starts on the date of delivery shown in our courier tracking, for both plans.
EazyCare 6 Months
If a covered hardware fault shows up within 6 months of delivery, we'll fix it. This applies to every brand we sell, including Dell, HP, Lenovo and Apple MacBook.
EazyCare 30 Days
This plan suits buyers who want a lower price and are comfortable with a shorter warranty. You get the same inspected and tested laptop. If a covered hardware fault shows up within 30 days of delivery, we'll fix it.
Claim deadline (both plans). Your claim must reach us on or before the last day of your warranty period. A claim received on the last day is accepted, even if diagnosis or repair happens after the warranty ends. Claims received after the last day are treated as out-of-warranty repairs.
What We Cover
Within your warranty period, we cover:
- Hardware failures that arise during normal use.
- Component defects, including the motherboard, RAM, storage, display, keyboard, touchpad, speakers and ports.
- The operating system we install. If your laptop came with an operating system installed by EazyPC and it fails to activate or shows a licensing error, we'll fix it free of charge.
If a covered fault can't be repaired, we'll offer a replacement laptop of equal or higher specification. If no replacement is available, we'll refund the purchase price shown on your GST invoice.
Battery and Charger
The battery and charger are covered for the full length of your plan, but only against failure, not against normal ageing.
| Component | 6-Month Plan | 30-Day Plan | What's covered |
|---|---|---|---|
| Battery | 6 months | 30 days | Functional failure, meaning the battery does not charge, is not detected, swells, or shuts the laptop down while showing more than 20% charge. |
| Power adapter / charger | 6 months | 30 days | Manufacturing or functional defects. |
A quick word on batteries. Every lithium battery, new or refurbished, slowly loses capacity as it ages. That's chemistry, not a defect. A battery that holds less charge than it used to is normal wear and isn't covered. A battery that has failed, as defined above, is covered.
Where the product page shows a battery health or backup figure, we stand behind that figure at the time of delivery.
After your warranty period ends, battery or charger replacement is chargeable.
Damage or Faults on Arrival
To help us resolve it quickly, please record an unboxing video from the sealed package onwards, and send it on WhatsApp with your Order Number. Damage on arrival is not treated as physical damage under the exclusions below, whichever plan you chose.
If the outer package looks damaged when it's delivered, please note it with the courier or photograph it before opening.
What Isn't Covered
We'd rather tell you now than surprise you later. Neither plan covers:
- Physical damage after delivery, such as cracks, a broken screen or a bent body.
- Liquid damage from water, spills or moisture.
- Damage from misuse, negligence or accidents.
- Damage caused by repairs done outside EazyPC. Opening your laptop does not by itself end your warranty, but we won't cover damage caused by a third-party repair.
- Damage caused by incompatible or faulty upgrades. You're welcome to upgrade your RAM or SSD. If the new part, or the way it was fitted, damages the laptop, that damage isn't covered, and the part you added isn't covered by us.
- Normal wear and tear, including battery capacity loss, worn keycaps and minor cosmetic wear.
- Conditions disclosed on the product page at the time of purchase, such as cosmetic marks.
- Software problems not caused by us, such as viruses, software you installed, driver changes you made, and forgotten passwords.
Data loss isn't covered. Please back up your data before sending your laptop for any repair.
How to Raise a Warranty Claim
You can raise a claim in three steps on WhatsApp. The process is the same for both plans.
Send your Order Number
WhatsApp your Order Number to +91-8700870919.
Share a photo & video
Share a clear photo and a short video of the issue with your message.
Get a reply in 48 hours
Our team reviews it and replies within 48 hours, excluding Sundays and public holidays, with next steps.
The photo and video help us understand the problem quickly. Sometimes we can solve it over a call without the laptop leaving your desk.
Start a claim on WhatsAppSending Your Laptop to Us
If we need the laptop, here's how it works.
Before you send it
Courier and transit responsibility
| 6-Month Plan | 30-Day Plan | |
|---|---|---|
| Laptop to EazyPC | EazyPC arranges or reimburses the courier, and is responsible for loss or damage in transit if the laptop was packed as advised. | You arrange and pay for the courier. We recommend an insured, tracked service, as loss or damage on this leg is the courier's responsibility, not ours. |
| Laptop back to you | EazyPC pays and is responsible for loss or damage in transit. | EazyPC pays and is responsible for loss or damage in transit. |
Repair Time and Replacements
Most warranty repairs are completed within 7 working days of the laptop reaching our office. If a part has to be sourced, we'll tell you the expected date and keep you updated.
A repaired laptop, replaced part or replacement laptop is covered for the remainder of your original warranty, or 30 days from its return to you, whichever is longer.
Repairs Outside Warranty
We're still happy to help after your warranty ends, or when an issue isn't covered. These repairs are charged as parts plus a service charge. You'll pay the courier charges both ways. We'll share a quote and wait for your approval before starting any work.
Your Legal Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law. If the warranty plan on your GST invoice differs from the one on the product page or in your cart, the longer warranty applies.
This warranty is separate from our Return and Refund Policy, which explains returns and cancellations.
Contact Us
Office: A 90, Sector 4, Noida 201301. We ship from here across India.
Every laptop comes with a GST invoice showing its warranty plan. All prices include GST.
Thank you for choosing EazyPC
If you ever have a question about your warranty, just message us. We're always happy to help.
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