Warranty Policy
Warranty Policy
Your laptop is covered. Every machine that leaves our office has been inspected and tested by our team, and every one comes with a straightforward 6-month warranty that we actually honor.
✅ No Hidden T&C🤝Our 6-Month Warranty
We know buying a refurbished laptop takes a little trust. You can't walk into a showroom and pick a sealed box off the shelf, so you're counting on us to have done the hard work before the laptop reaches you. We take that seriously.
Every refurbished and second-hand laptop bought from EazyPC.in is backed by a 6-month warranty from the date of purchase, across every brand we sell.
If a hardware fault shows up during those six months, it's our job to fix it, not yours to worry about.
✅What We Cover
Hardware Failures
Any hardware failure that arises within 6 months of purchase.
Component Defects
Defects in core components, including:
Doorstep Coverage
If your laptop needs to come back to us during the warranty period, we bear the courier charges. You shouldn't have to pay to get a fault fixed that isn't your fault.
🔋Limited Warranty Components
A couple of parts behave differently from the rest of the laptop, so we cover them a little differently and want to be upfront about it.
Battery 6 months
Covered against functional failure. If the battery stops working, won't charge, or isn't detected, we've got you. Capacity degradation is normal wear and is not covered.
Power Adapter / Charger 6 months
Covered against manufacturing or functional defects.
🚫What Isn't Covered
We'd rather tell you now than surprise you later. The warranty does not cover:
Physical Damage
Cracks, a broken screen or a bent body.
Liquid Damage
Damage from water, spills or moisture.
Misuse & Accidents
Damage from misuse, negligence or accidents.
Unauthorized Repairs
The laptop has been opened or repaired by anyone other than EazyPC.
Incompatible Upgrades
Damage caused by unauthorized or incompatible components, accessories or upgrades.
Normal Wear & Tear
On consumable parts, including battery capacity degradation.
📝How to Raise a Warranty Claim
No forms, no call-center loops. Just three steps on WhatsApp:
Send Order No.
WhatsApp your Order Number to +91-8287234540
Share Photo & Video
A clear photo and a short video of the issue with your message
We Respond
Our team reviews it and gets back to you within 24–48 hours
The photo and video help us understand the problem quickly, and often we can diagnose it or even fix it remotely without the laptop ever leaving your desk.
🛠️Repairs Outside Warranty
Once the warranty ends, or if the issue falls outside what's covered, we're still happy to help. Repairs are charged at actual cost, and in these cases, you'll need to courier the laptop to our office at your own cost. We'll always tell you the cost before we start any work.
📞Contact Us
Office: A 90, Sector 4, Noida 201301. We ship from here across India.
CKLO Technology Pvt. Ltd. · EazyPC (Registered Trademark) · GST No. 09AAJCC5657K1Z3
See also our Refund & Return Policy.
🔋 A quick word on batteries
Every lithium battery, new or refurbished, slowly loses capacity as it ages. That's chemistry, not a defect.
Battery stops working, won't charge, or isn't detected.
Battery holds a bit less charge than it used to (normal wear).
After six months, battery replacement is chargeable, irrespective of the device warranty.
🧷 Upgrading RAM or SSD
Upgrading your RAM or SSD isn't a problem in itself.
But if an incompatible or faulty part damages the laptop, that damage isn't covered by the warranty.
Not sure if a part is compatible? Message us on WhatsApp before you buy it and we'll help.
📷 Tips for a faster claim
- Keep your Order Number ready and send it first.
- Take a clear photo in good light that shows the problem.
- Record a short video showing the issue happening (for example, the laptop not powering on, or a key not responding).
- Add a one-line description of when the issue started.
🛠️ In vs. out of warranty
Covered repair at no cost. We bear the courier charges.
Repair charged at actual cost. You courier the laptop to our office at your own cost.
Either way, we'll always tell you the cost before we start any work.
